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Frequently asked questions

The courses and their location

What’s special about these courses…why should I travel to them?

The fact that they are off the “golfing motorways” means that there are fewer queues on the first tee, less hold ups on the course and a more relaxed golfing experience.These quality golf courses can be appreciated by all levels of golfer and are set in some of the most stunning scenery that Scotland and North Northumbria have to offer.

Are the courses difficult to find?

Most of our courses are within a comfortable two hour drive of Glasgow or Edinburgh and three hours from Northern England, and are clearly signposted. We will provide you with maps and directions to the courses and accommodation and if you are hiring a car through us we can request it is fitted with satellite navigation to help you. However, if you get really lost we are always at the end of the phone to help.

What else is there to do apart from the golf?

In a word, plenty! It's not just the golf courses that are 'hidden gems'. There are lots of great pubs and restaurants nearby to eat and relax after playing your golf. Side trips such as visits to whisky distilleries, breweries, local attractions (such as castles and gardens) and other activities like fishing can also be arranged in advance. And of course the countryside surrounding the courses is stunning, perfect for touring round, walking and enjoying the views. We'll give you more details about the area in your welcome pack.

Payment, Insurance and Currency

When do I have to pay?

On booking we ask for full payment. Some tour operators ask for deposits and full payment later, however, to avoid the extra administration and expense of processing two payments we prefer to take full payment on booking. Any money paid upfront goes into an independent trust account managed by the Travel Trust Association and is not accessed until your holiday is complete.

What happens if I cancel?

If you cancel or change numbers in a booking within two months of the date of your holiday we reserve the right to forfeit all or part of the monies paid. This covers us for a situation where a hotel room or tee off time cannot be re-sold and we are charged the full amount for someone who cancels. We will always try to obtain a refund from a hotel and golf course if someone cancels for a valid reason, but this cannot always be guaranteed. That is why we always advise customers to obtain travel insurance so you can claim the cost of the holiday back if you have to cancel as a result of illness or injury.

Should I have travel insurance?

We would always advise you to obtain travel insurance in case you or a member of your party cannot come on holiday as a result of illness or an accident or the golf is cancelled as a result of bad weather.

Will I need to carry cash to pay for things?

We would always recommend that some cash is carried, in case you need to pay for drinks and food. Some golf clubs and restaurants, especially in rural areas, don’t always have the facility to pay by debit and credit card. The currency in Scotland is sterling and most places will accept all major credit and debit cards.

Golf and Weather

When is the golf season?

The golf season runs from late March until mid October although some locations in Dumfries and Galloway and North Northumberland are considered playable all year round because they are close to the coast and have a mild climate.

Do I need a handicap certificate?

A handicap certificate is required by a small number of courses we promote. We will let you know if a handicap certificate is needed. For all other courses all we ask is that you play golf to a reasonable standard as our packages are designed to be enjoyed by all club golfers.

Will I be able to hire a caddy to help me get round?

Most of the courses in our packages do not have caddies on site, however, most will have strokesaver guides which can be purchased from the clubhouse or proshop. If you are struggling to carry your clubs some courses have buggies which can be hired. If you require a buggy please let us know in advance as sometimes they require to be booked and paid for in advance.

What is the weather like?

The climate during the golf season is normally pretty mild with the average temperature being around 15 degrees C. It does (occasionally) rain so it’s definitely a good idea to bring your waterproofs and umbrella. But you'll find sunshine also, with May and September tending to be the best months.

What happens if a course is closed due to bad weather?

Unfortunately from time to time courses can be closed. We will try to find another course for you to play if the one you have booked is unavailable, or obtain a refund of your green fees. However, we cannot guarantee either of these options as tee off times may not be available at short notice and many clubs do not offer refunds for cancellation due to poor weather - this is why we always recommend you have travel insurance so that green fees can be claimed back should a course be unplayable.

Do many clubs have a dress code?

Most clubs still have a “smart casual” dress code with football shirts, denim, collarless shirts, tracksuits and trainers normally banned from the course and clubhouse. Most clubs don’t require you to wear a jacket and tie in the clubhouse – they only ask you to wear the same standard of dress as on the course and not to wear your golf shoes or waterproofs.

Can I have a meal at the clubhouse?

Most clubhouses now have excellent catering facilities. We offer an option to include a two course meal/high tea as part of your package.

Accommodation

What is the difference between hotel and bed & breakfast accommodation?

The main difference is that bed and breakfast establishments will be run from an individual’s home. You may just have your room and no other public rooms such as a bar or restaurant, and they tend not to serve evening meals. Some bed and breakfast establishments also ask their customers to be in their rooms at a certain time - so if you and your party want to stay up a little later for a drink after dinner then a hotel is probably the better option for you. However you'll get a very friendly, personal service at a B&B.

If I’m staying at a hotel do I have to eat dinner there?

No - although as a minimum most hotels will insist you have breakfast there. Sometimes hotels will offer dinner as part of a reduced rate package – if they are doing this we will let you know so you can decide where to eat.

Will there be anywhere to store and dry off my clubs?

Most of our accommodation providers have storage areas and drying facilities for equipment, umbrellas and waterproofs.

Transport

Do I have to drive myself round?

We know some of you may have never driven on the left hand side of the road before and may not feel comfortable driving. On payment of a supplement we can offer 'chauffeur drive' service, where we hire a driver for you from a local firm. This can also be a good option for parties who don't want to have a designated driver amongst their group - with costs split between you it means everyone can enjoy a drink. Alternatively we can give you details of local taxi firms.

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